SELF CATERING ACCOMMODATION TERMS AND CONDITIONS
1. THE CONTRACT
1.1 The contract entered into is between Ruth & Chris Boswell (the Owners) and the person completing and signing the Booking Form (the Hirer).
1.2 The contract is not effective until the required payment has been received and confirmation sent from
the Owner to the Hirer.
2.1 Bookings cannot be accepted by:
a. Persons under the age of 18 years
b. Parties where the majority of members are under 18 years (except families or supervised
2,2 The number of persons occupying a property must not exceed the maximum stated in the current
property description. [Babies under 2 are not normally counted as a member of a party.]
2.3 The person who signs the booking form (the Hirer) will be responsible for persons included on the
form and should ensure that they are aware of the booking conditions.
2.4 The Owner reserves the right to decline any booking or refuse to hand over a key to any person who
has not complied with the booking conditions.
3.1 Provisional reservations can be accepted by telephone and must be confirmed within 7 days by the
arrival of a booking form and the required deposit.
3.2 Provisional reservations will be cancelled after 7 days without further reference.
3,3 To secure a reservation:
a. Complete all parts of the booking form.
b. Send the completed form together with 1/3rd of the total cost of the holiday.
c. Pay the balance of the cost six weeks before the holiday is due to start. (It should be noted that
reminders are not sent out.)
3.4 If the balance is not received within the time specified the Owners reserve the right to cancel the booking
and retain the deposit.
3.5 Bookings made within six weeks of the start of the holiday require payment in full at the time of booking.
3.6 Payment for overseas bookings can be made by cheque drawn an a London bank payable in Sterling to
R and C Boswell or by any bank transfer to the Owners’ account (remitter to pay all charges).
4.1 Once a booking is confirmed the Hirer is responsible for the total cost of the holiday.
4.2 In the event of cancellation by the Hirer the Owners will endeavour to re-let the property and if successful
may refund any monies, less the deposit which is non-returnable.
5. CANCELLATION INSURANCE
5.1 The Owners have arranged a voluntary holiday cancellation insurance scheme, full details of which are
5,2 The contract of insurance is made between the Hirer and the Insurer and any claim under the policy
should be made direct to the Insurer in accordance with the policy terms and conditions.
5.3 In the event of cancellation for any cause not covered by the cancellation insurance, the Owners will
endeavour to re-let the property and if successful may refund any or all monies paid less the non-
6. BOOKING ALTERATIONS
6.1 Any change by the Hirer in holiday dates will be subject to the agreement of the Owners.
6.3 Any request by the Hirer for transfer of booking to another property will be treated as a cancellation of
the original reservation.
6.4 If for reasons beyond their control the Owners have to cancel or alter arrangements made for the Hirer
they will make every effort to offer an alternative property if one is available.
6.5 If the Hirer does not accept the alternative offered the Owners will return to the Hirer any monies paid,
whereupon the Owners' liability wiII cease.
7 DAMAGE, LOSS AND NUISANCE
7.1 The Hirer agrees:
a. That the supervision of children, babies, dogs and any adults requiring care remains the
responsibility of the Hirer at all times.
b. To be responsible for leaving the accommodation in good order and clean condition, otherwise
a cleaning charge will be levied.
c. To pay for any damage or loss however caused, excluding reasonable wear and tear incurred
d. To report any damages as soon as possible to the owners so that they may organise any
necessary repair, cleaning or replacement before the start of the next letting week.
e. Not to cause nuisance or annoyance to occupants of nearby property.
f. To allow reasonable access to the property by the Owner if it is deemed necessary.
7.2 If in the opinion of the Owners any person is not suitable to continue their occupation of the property
because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated
by the Owners as discharged and the Owners may repossess the property immediately. The Hirer will
remain liable for the whole cost of hire and no refund shall be due.
Occupancy shall be from 3 pm on the day of arrival to 11am on the day of departure, unless special
arrangements have been made (the housekeepers have only a limited time to prepare the property for
the next guests, and you are asked to respect this).
The Hirer must pay the Owners for all telephone, electricity and fuel consumed during occupation before
departure, unless supply is included in the tariff.
10.1 In order to ensure that the Owners continue to welcome dogs the Hirer must undertake the following
a. There must be no more than two dogs at the property at any time.
b. All dogs must be kept under strict control at all time whilst on the property.
c. Any fouling of lawns, paths etc must be cleared up without delay.
d. The Hirer must bring the dogs bedding.
e. Dogs must not be left in the property unattended.
f. Dogs are not allowed on beds, chairs or settees.
g. No dogs under 12 months old to be brought unless arrangements were specifically agreed
with the owners prior to booking.
10.2 In the interest of visitors' safety and as a result of government legislation the Owners are unable to
accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, File Brasieiro and Doga
Argentino even where these types of dogs are muzzled as required by law.
11.1 Whilst the Owners make every effort to ensure the accuracy of property descriptions, descriptions are
inevitably subjective and are for guidance only. If there are any points of particular importance please
contact the Owners to clarify information.
11.2 Whilst the Owners have taken all responsible steps to ensure that the information contained in their
brochures, tariffs, leaflets and advertisements are accurate the Owners reserve the right to alter,
substitute or withdraw any service, facilities or amenity.
12.1 The Owners cannot accept responsibility for any material loss, damage, additional expense or
inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical
services, or exceptional weather.
12.2 No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle
contents belonging to the Hirer or any member of the party during their occupancy.
13. If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with
the Owners or caretaker immediately or as soon as reasonably possible and in any event before
departure to allow remedial action to be taken.
13.2 It is specifically agreed that failure by the Hirer to notify the Owners of any complaint in accordance with
the timescale set out in clause [13.1] will entitle the Owners to refuse to entertain the complaint,
irrespective of its merits.
The failure of the Owners to enforce or exercise, at any time, or for any period of time, any term of, or
any right pursuant to this Agreement does not constitute and shall not be construed as a waiver of such
term or right.
15. LEGAL PROVISIONS
15.1 The construction, validity and performance of this Agreement is governed by the law of England and the
parties agree to submit to the jurisdiction of the English Courts.
15.2 The Hirer agrees that the Contract with the Owners is made at the Owners' premises and that any
proceedings between the parties shall be conducted in the County Court nearest to the Owner.
15.3 Clause headings are for convenience only and do not form part of or affect the interpretation of this Agreement.